3Q Confident Communication Workshop

Why attend this workshop

Clients, customers, and colleagues have confidence in and trust people they view as confident people. Confidence can be increased by improving your communication skills and having a communication strategy. Soft skills are more needed than ever in this VUCA environment. Confident Communication is the most enabling skill in business. Being able to communicate effectively and efficiently with confidence gives you the power to lead, manage, and motivate teams and individuals.

Who should attend

Business Professionals and executives that need to instill confidence in others through their communication interactions to get buy-in, alignment, or sales. Also, for those who speak to international clients and colleagues, where cultural differences can make or break relationships.

What you will learn

The Principles of Effective Communication and how they relate to charisma and confidence. How to use the 3 Qs - IQ, EQ (Emotional Intelligence) and CQ (Cultural Intelligence) to navigate through potential problems and build rapport with your receiver.

How to find your voice and communication style, and optimize it for best results.

How to create, organize, and structure persuasive conversations, presentations and written information.

Morning session 9-12:00

Icebreaker and introduction to Confident Communication

Introduction to Business Communication

The Communication Process- coding and decoding

The 7 C’s of Communication – Clear, Concise, Complete, Correct, and Courteous

BREAK

I.Q

Identifying and clarifying your message

Logical thinking- Utilizing logic to reason

Planning and strategizing using logic

Mind mapping & Flow charts

Connecting strategy with daily tasks

Logical Communication

Presentation structures to logically convey your message

Assertion-Evidence Method

4 P Method

The Minta Pyramid Model

MECES Principles

Afternoon session 1- 5:00

E.Q

Persuasive Communication

The BEST model- Four Communication styles

SCQA Method

BREAK

Adapting to your audience

Internal vs external correspondence

Dealing with Conflict

Conflict Resolution Strategies

Bell and Hart’s 8 causes of Conflict

Giving, asking for, and receiving feedback

C.Q

Communicating in today’s diverse business environment

The C.Q Wheel

Hofstedes six cultural dimensions