High Impact Professional Writing

Course Content & Objective

This  5-hour online live course covers the fundamental skills and introduces professional emailing rules. Participants are provided samples to also review and the trainer shows good and poor examples of emails. There is interaction during the training with group work, individual feedback available after each session. Participants will be required to complete a pre-training assignment and complete before the first class to use during reflective exercises.

Key objectives:

• Know email rules
• Strive for a higher professional level
• Appropriate format
• Structure of email
• Creating tone in email
• Plan a difficult message and use a clear structure to anticipate the receivers’ needs
• Practice and receive feedback from trainer

Who Should Attend ?

Staff needing to enhance fundamental skills and understand the rules of email writing.

Course Outline

Session 1: Getting Started-Setting the Rules (2 hours)

• Email rules and tips
• Purpose
• Feedback VS Reply
• Etiquette
• Positive language
• Requesting information
• Homework exercise

Session 2: Following a Structure (1.5 hours)

• Return on Investment (ROI) Structure
• Giving Instruction
• Tailoring engagement and email tone
• Motivate with reasons
• Homework exercise

Session 3: Writing a difficult email (1.5 hours)

• Structure to prepare a longer email
• Problem-Cause structure in email
• Defining solutions
• Action
• Post course exercises: submit and receive answers

Agenda

This 5 hours training will be held online in 3 sessions:
Monday, April 13th - from 2:00 pm to 4:00 pm
Tuesday, April 14th - from 2:00 pm to 3:30 pm
Wednesday, April 15th - from 2:00 pm to 3:30 pm
Format: 
Zoom webinar
Break-out groups
Homework
Access to online post-assessment
 

Please scan the QR code to Register, or contact bj-training@ccifc.org

Speaker(s)

Alistair McArthurFacilitator 培训师